Last updated 30 August 2026
If something is wrong with your order, tell us and we will put it right. Email info@rehobothherbal.co.za or call 082 824 9023 with your order reference.
Damaged, wrong or missing items
Tell us within seven days of delivery and we will replace the item or refund it, including the delivery cost. A photograph helps and saves you sending anything back.
Changed your mind
Under the Consumer Protection Act you may cancel an online order within seven days of delivery. We can accept a return where the product is:
- unopened, with any seal intact;
- in its original packaging;
- back with us within fourteen days of delivery.
You pay the return postage in this case. We refund the product price once we have the goods back and have checked them.
What we cannot take back
For hygiene reasons we cannot accept a return of any product that has been opened or used — this includes capsules, powders, ointments, oils, tinctures, lip balm and soap. This does not affect your rights where a product is faulty.
Refunds
Refunds are paid back to the method you paid with, through Yoco, within ten working days of us approving the return.
Sending something back
Please contact us first — do not post anything back without hearing from us, or we may not be able to match it to your order. Our return address is Rehoboth Farm, Portion 21 of Farm 277JU Lovedale, Honeybird, Low’s Creek, Mpumalanga.